Frequently Asked Questions
What is the weather like right now at Loloma Lodge?
Easy enough, check out the Weather Forecast and Conditions
How do I arrange for a tour of Loloma Lodge?
Sent us an email and let's make an appointment for a tour! We will find a time when all of the facilities are available for you to see. Please do not “drop by” without notice, as the lodge may be booked with other guests or staff may not be on site.
Do you have wireless Internet?
Our 5 mbps WIFI covers the entire property. WIFI is accessible upon entering the property, no password required. You should be able to check your reservation online or via email.
How do I make a wedding reservation once I have chosen a date and facility?
Please come for a visit to see if Loloma is a good fit for you! In addition to the lodgings, take a look of our reception site, riverfront ceremony, gardens, and catering kitchen to get an idea of all that we can provide. Weekday elopements start at $500 and summer weekend rates start at $6,000. Deposits of $2,000 are required to reserve a date. Deposits are non-refundable but may be applied toward future lodging. There are SO many more details to discuss - if you're interested, send an email my way!
Do you have cell phone access?
Your cell phone access will depend on your service provider. Word in the 'hood is that Verizon seems to be best up and down Hwy 126. We have found that some guests have adequate service while others do not. Please bring your cell phone with you when you come for a tour so you can test service if this is something you really can't live without.
Do you accept credit cards?
Yes, we accept all major credit cards. Also Bitcoin stock at a great rate :)
Do you have television reception?
We have neither cable tv, televisions, or DVD players on the property. We do have WIFI and you can stream online to your heart's content.
How long does it take to get from Portland to Loloma Lodge? From Bend? From Eugene?
The Lodge is approximately one hour from Eugene or 1.5 hours from Bend via Highway 126. We are about 2 ½ hours from Portland.
Is Loloma Lodge open year round?
Yes! We are available for winter outings as well as summer, fall, and spring. Connecting with friends and family is fabulous no matter what the weather. Loloma is now offering retreats (yoga, artist retreats, biking, etc). EMAIL email@example.com to start a conversation.
What kind of events do you have at the Lodge?
We only have private, invitation only events. We are getting our ducks in a row for some great public events - We're thinking music, food, film screenings, biking, etc. As a wedding venue, Loloma Lodge popular for weddings because we offer a private lodge experience. Your party will have use of the entire resort for your private use.
Are there laundry facilities at the Lodge?
Yes, we have washer/dryer facilities on site in the Bath House, down by the cabins.
What is the quality of drinking water at the Lodge?
Loloma Lodge is famous for its spring water. Many people come with empty jugs to take it home with them. Please note that massive amounts of water bottles create an environmental hazard. Please bring reusable bottles and fill them with our wonderful spring well water.
Can we come in earlier than the standard 3:00 PM check-in time?
We may be able to adjust our standard times with advance notice and additional charge. There are times when an earlier check-in is possible. If there is a group checking out on the same day you arrive, this is NOT possible. You must email in advance for early check-in / late check-out. A $50 fee may apply.
The check-out time of 11:00 AM may be too early for us after our wedding or event. Can we stay later?
Again, it entirely depends on our bookings. If someone is checking in on the same day you check-out, then you will most likely need to be out by noon. Contact us to request in advance for a later departure time. However, we may not be able to confirm a later time until 30 days prior to your check-in date. A late check-out charge may be applied.
If I pay a deposit and need to cancel my date, can I get my deposit back?
No, deposits to reserve the entire property are non-refundable. Loloma Lodge is only able to book a limited number of weekend weddings or events in the summer, so cancellations have a big impact on our business. You are, however, welcome to use the deposit money toward future lodging!
Do you allow pets?
Pets are allowed with a $25 non-refundable pet deposit, per visit, per pet. Please select number of pets as an add-on option in the booking checkout process. If you have any questions about breed or species exclusions, please do email us. I'm already intrigued. Mostly we're concerned about our free-roaming chickens, one of which has been the victim of an over-excited dog. Regardless of breed, the chickens are irresistible to chase. While many of our fur visitors are welcome to roam free, we encourage you to keep them on a leash if they tend to escape or are aggressive or overly playful with scared animals (human or otherwise).
What is my wedding damage/service deposit for? Do I get it refunded if I don’t break anything?
We require a final payment be made in full, prior to your stay. This damage/service deposit covers services provided after your final payment has been made. If there is: excessive soiling of the carpet, the golf cart was driven after hours, cigarettes aren't disposed of properly, additional cleaning services are needed, damage is detected, excessive trash, furniture/supplies are not in original locations, items taken from the property, or if user rules and checklists have not been followed, the amount will be taken from this deposit. You will receive your refund after your event.
Do you have a Lost & Found? How can I get my item back?
Please email firstname.lastname@example.org and describe what you're missing. There is a $15 fee plus USPS flat rate postage fees for mailing an item to you. We hold a lost-and-found item for approximately 30 days unless it's super cute. The Lost & Found return process is slow - thank you for your patience while we get your items back to you.
When do I make my final payment for my wedding or event?
Your final payment is due one month before your wedding or event. You must provide an exact count of all services you are requesting (wait staff, additional requests, etc.). No admittance to the property will be permitted until your final bill is paid in full. You also need to submit your proof of insurance in advance of your check-in date (ask me about this). No admittance can be allowed until received.
Do you require insurance for our wedding or event rental?
We require Event Liability Insurance from the wedding or event party. Please provide a Certificate of Liability to Loloma Lodge with your final payment. Liability covers you in the event that you become legally responsible for bodily injury, personal injury or property damage caused by an accident which occurs during your covered event. A Liability Insurance coverage limit of $1,000,000 is required. Coverage for both you and your venue. Be sure to list Loloma Lodge as “additional insured” and list your venue address on the policy. Often, your current renters or home owner insurance will allow you a one day event for NO cost! Contact your provider for more details. Coverage can also be purchased online. Several of our couples have used WedSure or WedSafe for their policies. These policies are designed for weddings and will best in coverage with minimal pricing.
What is the tax rate for lodging and services?
There is a 9.8% Oregon state tax rate on lodging.
What are the sites of interest in the area of Loloma Lodge?
Check out our Local Activities page
Do you have a catering staff at Loloma Lodge?
We are beginning to offer catering on the property. We can also offer a private chef in the Main Lodge for intimate dinners and small parties. You are also welcome to ask us about any of our preferred caterers and other vendors. We also have a catering kitchen and stainless steel prep space for rent for you or your caterer to use. Rental includes dishes, cups, utensils, etc for 150+ guests. Please contact us for more info.
Do you have a commercial kitchen?
We have a catering kitchen that has a commercial dishwasher and commercial refrigeration (no range/oven) In our catering kitchen you will find china and flatware for 150 people. There are also kitchens in all of the lodging buildings (which include range/ovens). We have 2 large commercial gas grills on-site as well.
Do you have an ice maker for our use?
There are several small markets within 3 miles that sell bulk ice.
Do you have BBQ’s for our use?
Yes. We have several gas grills for you to use. You are also welcome to cook over the campfires!
CEREMONY AND RECEPTION QUESTIONS
What if I want to use a tent on the grounds to add covered space for my reception or wedding?
Rarely is there an event at Loloma Lodge where a tent is needed. We have a large covered stage and the carriage house which can be used, if necessary. If there is a situation where one is needed, call us first. Tent installation requires stakes to be driven into the ground. Water lines, electrical lines, etc. are under ground and could be damaged.
Can we use candles at our event?
Yes, you may use candles provided you follow these restrictions and monitor the candles often. All candles must be in glass or fireproof containers that exceed the height of the flame by 2 inches. This rule applies to candles indoors or outdoors. Never use exposed candles anywhere.
What do your wedding packages include?
When you book the entire property + lodging, we supply tables and chairs and exclusive use of the facility. You have full access to the Classic Log Lodge and cabins, kitchens, recreational areas, the entire grounds, ceremony site by the river, garden, lawns and wooded areas, outdoor fire pits, covered stage, carriage house, and more. Please contact us for an inventory list. Please note that lodging is in addition to the wedding fee.
Do you have a licensed bartender for us to use?
Loloma Lodge will provide a bartender for $35/hour. Other waitstaff can be hired for $20/hour and will work with your caterer or wedding planner. Please let us know in advance if you need one. This is a separate charge from the wedding fee, and a gratuity of 15% will be added to your bill for this staff.
What’s new with the passage of Oregon State’s legalization of marijuana?
You can check out the new rules regarding cannabis at the Oregon Liquor Control Commission website.
Are there rules for decorations?
- The use of silly string, confetti, faux + real flowers, glitter, rice, or scattered decorative ornamentation is strictly prohibited. All debris must be removed from the grounds or a cleaning charge will be taken from the cleaning deposit at a rate of $40/hr. Clean up of all decorations is your responsibility even if you are paying for the cleaning service.
- No tape or tacks may be used on the indoor or outdoor walls/siding of the lodge.
- Do not use tape on the rafters or ceiling.
- Do not remove pictures from the walls.
- All candles must be in glass or fireproof containers that exceed the height of the flame by 2 inches. This rule applies to candles indoors and outdoors. Never use exposed candles indoors or outdoors.
- Never, ever allow standing water on our hardwood floors.
- If you are having beer kegs, place them on cement and clean up area thoroughly. As with any service of alcohol, monitor the area to make sure all are over 21 and that guests are not being over-served.
Do you have any suggestions for florists, performers, DJ’s, wedding planners, photographers or videographers?
We have worked with many vendors over the years. Please contact us for a list of recommended vendors.
Do you have outdoor lighting?
Yes. Our pathways at Loloma Lodge are lit and we have long strands of outdoor lights that are strung across our outdoor stage and reception area.
We have rented Loloma Lodge for our wedding. Can we come in the day before just for a rehearsal?
You are welcome to rent any quantity of buildings before/after your event, pending availability. Lodging fee applies.
Can I use a DJ with a sound system for my event?
Yes, you may have a DJ for your event. We do have neighbors, however, and we ask that amplified sound is turned off after 10:30 PM, per city ordinances. Please be mindful of the noise level. Many groups move from dancing to sitting around the fire after 10:30.
Do you have a sound system?
Yes, we have sound equipment that is included. This includes speakers for vows, announcements and dancing, amplifier, CD player (on stage only), playback from cell phone or Ipad, 3 microphones with stands, audio console, cabling.
Is there WiFi for our DJ?
WiFi is available at Loloma Lodge.
How many tables do you have for my event? What are their sizes?
Please talk to management about our equipment such as tables, dishes, serve ware, and other items.
Do you have wedding packages that do NOT include an overnight stay?
At this time, we are not staffed to accommodate additional groups.